FAQ – Pets Haven Club

1. Where do you ship?
We currently ship only within the United Kingdom.

2. How long does shipping take?
Shipping typically takes 6–12 business days to arrive at your address.

3. Do you provide tracking information?
Yes! We upload tracking information as soon as your order is dispatched. You can check your tracking details anytime on our Track Your Order page.

4. What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in their original packaging. To initiate a return, please contact us with your order number.

5. How do I start a return?
Simply reach out to our support team via the Contact Us page with your order details. We’ll guide you through the return process.

6. What if my item arrives damaged or incorrect?
We’re sorry if that happens! Please contact us within 48 hours of delivery with a photo of the issue, and we’ll resolve it quickly.

7. How can I cancel my order?
Orders can be cancelled within 12 hours of purchase. After that, we begin processing and are unable to cancel.

8. Do you offer free shipping?
Yes, we offer free standard shipping on all orders within the UK—no minimum spend required.

9. What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and other secure payment gateways listed at checkout.

10. How can I contact Pets Haven Club?
You can reach us via email at support@petshavenclub.co.uk or through our Contact Us page. Our team typically replies within 24 hours.

11. Can I change my shipping address after placing an order?
Please contact us immediately if you need to update your address. We can only change it if the order hasn’t shipped yet.

12. Do you have a physical store?
We are an online-only store, dedicated to providing quality pet products delivered straight to your door.